Robin Services Ltd

Robin Services Ltd

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Robin Services Ltd
Robin Services Ltd
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Robin Services began in 2008 when I realised, after 10 years as a builder, that I had too much work for one person. When I started the company, I wanted to offer my customers a wide range of property maintenance, building services in West London, Middlesex and Berkshire, and I also wanted to give my employees a workplace with a family atmosphere. We have now grown to serve not only residential customers, but estate agents, landlords, and commercial customers as well.

Robin Services has a dedicated team of professional builders with many years of experience. We can provide highly skilled building work such as extensive plumbing work, electrical work, and house extensions. We are also happy to provide handyman services, cleaning, or gardening services and building services in West London, London, Middlesex and the Berkshire areas of the UK. We take great pride in our work and guarantee your satisfaction no matter how small the job. Please see the Testimonials page for comments from our customers and the Gallery page for examples of our work. As Robin Services grows, we are committed to maintaining the personalised and professional service that our customers value. I am personally involved in every project and, when customers call, I often answer the phone myself. We always take the time before each project to understand our customers' needs and afterwards, to make sure our customers are satisfied. To us, each customer is a relationship, not just an isolated job. Whether you are looking for driveways and patios, building services, bathroom and kitchen fitters or property maintenance services or building services in West London, London, Berkshire or Middlesex, contact us today! We are grateful to our customers for their support. We look forward to hearing from you!

Services
  • Building services
  • House extensions
  • Loft conversions
  • Insurance repairs
  • Painting and decorating
  • Kitchen fitting
  • Bathroom fitting
  • Driveways and patios
  • Refurbishment
  • Show all 9 services
Service areas
West London
Address
HA4 9JS Ruislip
United Kingdom
+44-2085815973 www.robin-services.co.uk

Reviews

This is the worst building company in the world. Never ever use this Company, that's my advice. I sought a quote  for renovating my bathroom with this company in late January/early February 2017 and having liaised with the owner,  I agreed to have the work done. I ordered all the relevant materials as agreed, in advance of the work commencing. I met the manager appointed by the owner as well as the builder - a week in advance of the start date - the day after the  early May Bank Holiday 2017 - where I made very clear what I wanted - in line with the agreed quoted designs etc - all within building regulations. Nothing  fundamentally was changing - the positioning of the toilet,  sink/wash basin and bath would remain in the same place -  the major addition being a heated towel rail. On the first day, I showed the manager and builder where to shut off the water  etc, and specifically asked if they had any more questions.  None they replied. Then I get an urgent phone call a couple of  hours later asking where the water is to be shut off and that it  was leaking etc. This is before the builder managed to shut off the water supply that serves other properties nearby by shutting off the external water supply. The neighbours were  unsurprisingly not impressed. Anyway, the building work started and moved slowly and I began to get progress updates  from the builder via the manager. In a nutshell, the work was  completed much later than agreed; I had a long snagging list  where, due to my pressing the manager, some items were remedied be it many weeks later on. However, a couple of  items still remain unresolved to this day. All the above issues  were due to poor workmanship - nothing to do with the high  quality products I bought. I should also mention that the taps  to both the bath and wash basins were fitted on wrongly - hot on the right and cold on the left as you face them - apparently this is okay, says the manager. I pointed to the UK household norm and the manager eventually agreed.  The new door to the bathroom which I paid a few hundred pounds was incorrectly positioned and kept scraping the floor - it took four visits to remedy this by sawing off the door  and replacing the hinges - the manager was still in denial and  said it wasn't poor workmanship but poor product, which he incidentally purchased himself. What also compounded matters was the builder helped himself to my food and drinks  without permission and also stayed in the property overnight  on the sofa(with my duvet) without my permission, as I found out to my horror early one morning when I went to the property to pick up some items and see a progress check. My hot water switch in airing cupboard and front door lock was damaged unnecessarily - be it later replaced. The location  of the heated towel rail and isolation switch to the shower remain an issue. Also when you consider the extra money I paid to have the floor to the bathroom re-laid/reinforced, the general work has not been great. Given the quantum of wall and floor tiles I bought (well in excess of the bathroom area), I  expected to be able to take some of the tile packs back to the  retailer for refund(which they agreed), but these appear to have been removed from my property - and rather inconveniently the builder was fired from the company in the  immediate aftermath of my job, so I was unable to get any answers as to where my missing tiles were. I am talking about  at least a dozen packs of tiles that should have been left over  at a conservative estimate, this is even after fully taking into account tiles being needed to be cut to fit all types of spaces  in the bathroom floor and walls. The shocking thing is that this Company is FMB registered and when I asked the FMB to  detail what procedures they had in place to ensure that FMB accredited companies maintained FMB standards, in terms of work quality and behaviours. They have failed to respond to my query of over 6 months - must be embarrassed by their  poor standard of governance. The Owner also refused to engage in dialogue to remedy the issues. He refused to reply  to the Conciliators emails and phone calls, only choosing to sign the document at the end. The owner also doesn't deny that that there was a huge snagging list and that his building  manager, Robert, had to return numerous times to fix their mistakes. the owner also doesn't deny that thefts took place from my property. The owner states that he emailed me to  resolve after I contacted the FMB to complain. The FMB advised me to not to respond to the Owner and let reconciliation deal with his email. This is the worst building company in the world - never ever use it. Incidentally, the fact that I settled my invoice doesn't mean that the problems don''tt exist - I always settle invoices at earliest opportunity. Also the Dispute resolution officer from the firm the FMB appointed refused to visit the site of the property to ascertain my two main areas complaints - nor accept pictures. so the whole process was flawed. 
5 months ago
Project date: May 2017

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