M&S

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Website www.marksandspencer.com

Beware if you select specific date delivery it will not happen as the use Hermes courier and they deliver when it suits them. I had to take 2 days off work as parcels delivered during week not weekend as requested. M&S support admitted the knee this happens gave me 20% discount and refunded costs charged for specific date request. It's sign of the times. Online shopping and busy couriers BUT REALLY M&S you can do better this is not what is GOOD sort it out

What a disturbed company that has such a poor understanding of what a complaint really is. This company loves to tell you what it wants to tell you and refuses point blank to help in anyway. So much looking forward to a time when this company is no longer as in 2021 you can't continue the way that you are

I would like to say a huge thank you to Marks & Spencer, Derriford hospital, Plymouth. I recently bought a raffle ticket 🎟 in aid of Macmillan. I won 🏆. £50 worth of goodies. I was so happy when I got a phone call and completely overwhelmed when I collected my prize. The staff and manager are truly the nicest people. Always friendly and welcoming. I love shopping there every week when I go for my chemo and use the Willows one in Torquay too for a big shop. Posted a pic but don't know where it went lol. Anyway thank you again for making my shopping experiences good ones. 👍🤪😘 xxxx