Hurlingham Baths

Reviews

Avoid this company as this is shockingly unprofessional and as we have found out their products are faulty. We have though a terrible experience, we have had a close member of our family passed away and due to this we delayed to install our bathtub. One year later when we called our plumber to install we have found the tub is leaking through different sides.  Customer service was terrible and they refused a refund.  From the conversations I have had with them I believe they have knowingly sold us a faulty bath. They are breaking all the laws in the consumer rights as stating sold as seen.. Stay away because the advertised warranty doesn’t mean anything once they have your money.
5 months ago
Project date: October 2023
Awful experience! This company is responsible for producing an awful quality bathtub that we have purchased and now it is leaking terribly. The sister company Renaissance at Home are refusing to refund although they sold us the tub knowingly it was faulty. This company is offering 5 year warranty on their baths however this is not actually true. You should be ashamed treating your customers like this!
5 months ago
Stunning! Quite simply the only way to describe my Hurlingham Brass Bulle bath. After another company messed up my order I needed a bath in a matter of weeks. Hurlingham baths were a delight to deal with and not only supplied the bath but custom painted it for me in a few short weeks. The end result is absolutely beautiful and I am thrilled. Throughout the process the communication was excellent and post sale they have answered queries swiftly and and helpfully. I would 100% recommend.
9 months ago
Found This Brilliant company at KBB a and saw there brilliant products. i rang the office to get a quote for one of my customers. They wanted a copper bath with a specific paint on the exterior. Tom in the office was more than helpful and actually spoke to my customer directly which saved me being the middle man i normally am. they are a bit pricey but with products of that quality you cannot argue with it.
about 1 year ago
Thank you so much Katina for showing me around your lovely showroom and allowing me to sit in a number of baths to test them out! Great to see so many fantastic innovative designs and sizes of such excellent build all in one place. Your help and advice is very much appreciated. It's given me a great deal to think about. Thanks once again Katina.
over 1 year ago
Our Hurlingham Marlowe cast iron basin and matching Hurlingham Round cast iron basin, both painted to RAL's "Pearl Blackberry" arrived at our showroom yesterday and they both look AMAZING! They have the undertstated 'wow-factor' we were wanting. The quality (and weight!) of these is undeniable. Great products and great service from a friendly company to deal with.
almost 2 years ago
Sadly if I could give less than a one star I would. Having searched the market for a long time for a cast iron bath, as a present for my mum. We chose the Byron Hurlingham bath bought through a retailer. We loved the shape, the measurements, and especially the feet. We could not wait for the. bath to arrive, and during a major house refurb, this would have been the last piece to fit in our bathroom, to be able to move back in to our home. Unfortunately, even though we waited 2 weeks for this bath to arrive, it came in the WRONG colour. I am confused how a bath of this value, can be mistakenly painted in the wrong colour requested. I had to refuse this delivery which arrived extremely late evening, having made arrangements for family members to be available to be able to lift the bath into the home as it is only kerbside delivery. The delivery driver was extremely unprofessional, and though (understandably) refused to help us to takke the bath down at all, he then wanted our help to put the bath back on. Finally, Hurlingham after a couple of days of uncertainty, admitted their fault, and sent us out a new bath, about one and a half weeks later. This bath arrived with cracked paint underneath the rim, blotches of a different colour, looked as if no care was taken during the painting process, rushed and poorly done. I was so upset to have waited more than a month for a bath that arrived like this. I lost money having to rebook my plumber again, and living costs in the process. My plumber then came to fit the bath and lo and behold the tapholes are wrong. The tap holes have been cast or drilled in a way there isn’t enough surface area for the flanged nut to sit flush. It’s hitting the lip or it’s not in the centre if we try to avoid lip. This means I have to try and find alternative solutions to make the nut fit flush, when it does not sit flush the taps do not sit properly or straight. My bath is NOT fitted yet as a result of once again another manufacturer error nearly TWO. MONTHS later. I am so upset and extremely disappointed by the customer service, and would not have parted with hard-earned money for a high end bath that came with so many issues, and stress. I am yet to hear from Hurlingham if they ever do choose to look at the issues caused here, and resolve these problems. From a bath. shape we really loved and colour, this has just become a source of chaos and stress. Its a shame that there seems to be no organisation, customer service skills, or want to resolve what was meant to be a happy moment, and bath which is used to relax in. Seems to have been the complete opposite. I would advise against ordering from Hurlingham, and sadly I would have ordered another cast iron bath from elsewhere if this was the case. I hope Hurlingham see their mistakes and comes forward to rectify this chaos.
almost 2 years ago
We’ve had several items from Hurlingham and have been very impressed with the quality of the products. Would highly recommend.
over 2 years ago
We have a copper / nickel bath tub from Hurlingham and it’s absolutely beautiful! Such a comfortable bath and it’s a huge statement in our bathroom! We also have 4 cast iron radiators from Carron and they’re just beautiful! Thanks again for great products Stuart & Katie
over 2 years ago
Absolutely brilliant company to deal with, we have fitted out 3 bathrooms using copper and bronze sanitary ware. Deliveries always on time. Great technical advice. I highly recommend them.
over 2 years ago
Really pleased with my cast iron bath from Hurlingham Bath Company - i really love it
over 2 years ago
We have used Hurlingham Baths on over 20 projects, they offer a classical range of baths with fantastic accessories. They are the only company we have found that offer bespoke finishes on their baths.
over 2 years ago
Really good company to deal with, they have some great products too. Very happy customer and would highly recommend.
over 2 years ago
Request review