Croft Mill
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The heritage of Croft Mill Spans 40 years. Croft Mill were the original mail
order fabric suppliers long before the age of the internet. In the eighties Croft Mill supplied thousands of people a month with fabrics direct to their door. 

Croft Mill UK comprises all the good old names of mail order fabrics. J. W Coates, Bradley Textiles and of course Croft Mill itself. We go way back to when a good night out cost less than 10 ‘bob’ and fabric remnants were sold in bundles, when there was a mill at the end of every street in our part of Lancashire and tripe and onions were part of the every day diet and not on a Michelin stared menu.

Alan managed the entire vertical process of cloth manufacturing at Smith and Nephew in Lancashire weaving denim and surgical cloth before joining his brother and writing about cloth in his witty catalogue which reached 20,000 people at its peak. There was a time when everyone made their own clothes but how things have changed, as did things at Croft Mill because after 35 years Alan retired and Croft Mill mail order closed its doors in April 2008.

Now it is back and it is still a family affair as daughter Caroline set up a new business of the same name which opened its virtual doors in April 2009. Being around cloth from the age of four, working at Croft Mill in the Holidays and her mum a talented seamstress this naturally inspired Caroline’s creative streak towards the study of fashion and textile design. This led to amongst other jobs, designing printed fabrics in Australia for several design houses before finally coming back to the UK to work as a fabric designer in print and weave, ending up as design manager in contract furnishing.

After the birth of her first child in 2008 when her daughter was six months old the plan to revive Croft Mill came about when sadly Caroline lost her job whilst on maternity leave. With other job offers on the table, straight away she decided that the only way forward was to have her own business. It’s been a lot of hard work but it’s been wonderful to work with a brand that has such a loyal following and warmth and has made a lot of women and businesses very happy.  It’s a pleasure to work with fabrics everyday, we love fabric, not just the pretty prints but put simply just beautiful cloth. Our team of five full and part time staff, including Alan (who just tinkers to be honest), have a lot of knowledge in cloth, fabrics, textiles, whichever the preferred term. Our aim remains the same; to continue to give you a friendly and honest service, supplying you with interesting and beautiful fabrics.

Service areas
Colne,Lancashire, All across the UK, and International
Company awards
  • British Sewing Awards 2014—1st place for Best Independent Store: North of England
  • 3rd place for Best Online Retailer
Address
Units 5 & 6 Primet Business Centre, Burnley Road,
BB8 8DQ Colne, Lancashire
United Kingdom
+44-1282859281 www.croftmill.co.uk

Reviews

My fabric arrived yesterday. It’s absolutely beautiful. Very pleased.
4 months ago
Nice enough fabrics and pretty website however order processing didn't match up. Placed my order on 10th May and it finally arrives 16 days later?! I understood there would be a delay due to Covid-19 but other companies especially smaller shops are getting orders out and arriving within 48hrs.
about 1 year ago
Very disappointed and appalled with their customer service! I ordered fabric over 2 weeks ago and when initially contacting them they said they contacted royal mail and it is on its way and would be delivered soon. One week later, I contacted again and they said that Royal Mail it would be another week! Then I get an email saying that my address was not provided in full even though it was correct on my PayPal account. They refused to refund saying they would wait for the item to be returned to them! Since when is it the buyer's responsibility to wait for the seller to receive an item that has already been charged to the customer to be returned if lost in the post or late delivery? Usually the customer is refunded so that another purchase can be made. I had ordered from Croft Mill in the past and had not had such an issue and unfortunately businesses are tested when a complaint or issue arises. The way they have dealt with an issue such as this has been appalling that has led me to write this review about them to warn future customers that unless you are protected with PayPal then do not order otherwise you will not see your money back! I had recommended them in the past to family and friends both here in the UK and abroad but after this situation that could have easily been resolved with pleasant and efficient customer service, I have now informed everyone not to order from them. I did email Croft Mill to say this is how you make or break a business. Good customer service will allow them to gain loyal customers for life and more recommendations. It is sad that people cannot see the bigger picture and now PayPal have refunded me, I will not be ordering from them in future nor will the people I had recommended!
9 months ago
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