The bedroom furniture I ordered for my grandkids is of exceptional quality, arrived when the company said it would and dealing with staff at Lucy Willow when I wanted to change something on the order could not have been better. Very courteous, kind and accommodating. I think the look on the kids faces when they saw their new bedroom furniture for the first time said it all, they could not be happier and this is furniture that will last a very long time. Thank you Lucy Willow for your product and professionalism - highly recommended.
I ordered a sofa settee plus chair and 3 mirrors and table lamps on 23rd December. I received an email from the company saying that "For all furniture orders, we shall contact you in approximately 6-7 weeks to make delivery arrangements with you. For all accessory orders we will contact you soon to advise when delivery is intended." However on 17th January I still had no communication with respect to any of the accessories I ordered so I emailed them. I was informed that they were going to contact me but email stayed in Draft folder. Hmm, ok, I decided to let it slide. Partial delivery of sofa and one mirror and table lamps was arranged for 22nd January. The rest I was told will come some time end of February. Not sure why I would want to wait for a chair and mirrors for 2 months but ok, I thought i would let it slide too. The sofa arrived today and would not fit through my very standard bedroom door because its carved as one piece and legs stick out at an angle. I asked the delivery company if they felt taking the bedroom door off would help. They said it would not as legs were placed at an angle and they would still not fit. I told Lucy Willow they will need to take the sofa back. First they tried to blame it on me saying that on the website it says "carved from one piece" and "no assembly required". However that is not the case. Nowhere on the website does it say that. Then they said that "There is no French style mahogany settee on the market that I am aware of that can have unscrew legs" as an explanation as to why I should have known that this sofa was carved from one piece. Now, I don't know about other people , but i don't buy sofas on a regular basis so no, I don't know that the current standard is supposedly to have legs that can't come off and don't fit through standard doors. Then it was agreed that the sofa would be taken back and i would get the refund but they would substract £60. However, then the delivery company knocked on my door telling me they have to leave the sofa on my property as their van is full. Even though their van was half empty. Then Lucy Willow emailed me saying that apparently the delivery company offered to remove my bedroom door to fit in the sofa and I refused! Whilst it was actually the other way around as per above. I have never dealt with anyone as unprofessional and shoddy as this. I am reporting Lucy Willow to trading standards and clearly will not be dealing with them again.
Andrea Daniels
