La Hacienda

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Website www.lahacienda.co.uk

Really happy with my La Hacienda outdoor canvas. I just love the artwork and everyone is telling me how amazing it looks. Will probably buy another one when my wall is complete!

Purchased a cast iron chiminea 3 days ago where I noticed a crack after its first use. The handles were also faulty and falling off, it was pre assembled by the shop. Contacted La Hacienda customer services which was a total waste of time. They told me I didn't have a contract with them, and to go back to the retailer. I explained that it was the last one they had because its end of season and I just wanted a replacement and asked them to exchange. I also explained that I had major surgery recently and how difficult it was to take it back and asked could they just arrange an exchange. They were polite but just wouldn't assist. So now I'm struck with a broken chiminea which I can't take back or use until next year until the retailer get more in. Very dissapoited with the after care considering they have a 12 months manafacture guarantee. If I get a refund now, when they are back in stock next summer they will be double the price.

Great customer service. I reported a couple of issues and Samantha on their team was quick in responding and resolved the issue within a few days. Thank you!