Fantastic Services Melbourne

Reviews

Good service. Turned up when they said they would. Easy booking process over the phone. And the guy they sent, Andra, did an excellent job on the oven. Left it looking new again and cleaned up after himself. Would use them again.
over 1 year ago
Really happy with the service. Right after I booked it online (late at night) a staff member rang to confirm all my needs. The cleaning crew were punctual, polite, and did a great general clean of our house, and also a great steam clean of carpets and couches. An all around pleasant experience, would recommend.
about 2 years ago
The cleaners where fantastic. Really logical way of cleaning and working through the house. Would love to have them come back later in the year. Thank you.
about 2 years ago
I booked days in advance for a handyman to come and repair some wall damage. I sent all the photos and described what needed to be done. The guy came and apparently the company only showed him one of the photos I sent. They also charged $185 for the first visit which I agreed on but before the handyman did anything, I asked how much it would cost in total. He said it should be around $250-400 TOTAL including materials and the second visit. After the first visit, they called me and tried to charge me another $320 on top of the $185. Told them that shouldn't be the case as I confirmed with the technician beforehand and they said they'd call back. They changed the charge from $320 to $169 and never called me back. I had to call again to confirm it was a mistake and they agreed. Now after the second visit, they tried to charge $361 and said I had an outstanding balance of $192 to pay. The clear issue is obviously the lack of communication and transparency in prices. I did ask before any work was even done and was assured a range of price which I agreed on. Had I known the price would be way above what was quoted, I wouldn't have proceeded with the job. The handymen were nice and polite and did a good job but the company is a nightmare to deal with. Forgot to mention first visit was less than 1.5hrs and second visit they were done in less than 30 mins and the materials I kept was a small pot of paint and brushes.
about 2 years ago
Fantastic service from Fantastic Services from beginning to end! Right at the start Oscar who took my call was incredibly accommodating with my end of lease request and made the booking process really easy. Then on the day I had the amazing Mia and Leila who were prompt, gorgeously friendly and super efficient in completely a sterling (sparkling) job on my place! They left my place spick and span and I would absolutely refer them to anyone wanting an outstanding cleaning service! Thank you Fantastic Services! Five star service!
about 2 years ago
This man did an amazing job! And a beautiful man as well!. He did a fantastic job and was a pleasure to have in my home. Shah will be my cleaner for as long as he is doing cleaning. Thanks for a great job and was an absolute please to deal with you. Enjoy your Christmas mate!!
over 2 years ago
I was totally amazed at the service and the result that was achieved. Shah arrived on time and expained what he was going to do and asked if there was any special attention. The result was indeed 'fantastic'. There was one room which I thought was so bad I was sure it was a total loss and yet it came up like new. Will not hesitate to use them again and recommend their services.
over 2 years ago
I had Medad come out to fix a door, he was very efficient and completed the job above my expectations - it looks brand new! He also came out to the property prior to commencing the job to get paint samples and was informative about my options. His attention to detail and professionalism is commendable. Would definitely go through fantastic services again! Thank you :)
over 2 years ago
Outstanding, thorough and careful clean of my house. All of the small details of a perfect clean and they went above and beyond what I asked for. The cleaners were able to completely remove a large oil stain on carpet. Beautiful finish!
over 2 years ago
Ernda did an incredible job! He was so lovely this afternoon and even did an extra job on a space that I hadn't asked for. He also wiped down everything after and did all around a great job! Would definitely book him again if needed.
over 2 years ago
UPDATE: 10 days after leaving this review Fantastic Services have charged my card $40 (which is a random amount) for no reason whatsoever, and are not returning my calls to explain this theft. I was contacted after updating this review and the $40 refunded to me, but the reason I was given as to why this money was taken did not make sense (they said the system charged a "credit" when I cancelled my membership... what?) and now they have asked me to update this review to confirm I have received the refund for money they had no authorisation to charge in the first place... just wow. Please don't book with Fantastic Services - this is the worst customer service I have ever experienced, two days in a row! I booked and paid nearly $600 upfront for an end of lease clean and pest control service. The end of lease clean was booked for 9am, the cleaners didn't turn up until 1:30pm but during that 4.5 hour waiting period there was no way to contact anyone - the live tracker was inaccurate and the 'contact your professional' function does not work, so we waited in an empty house for 4.5 hours for cleaners to turn up without any way of knowing if they would. That was yesterday, now I am currently still waiting for the pest control service that I booked to arrive 3 hours ago. The job is showing as completed on my online account too, but no one has even arrived. When I call Fantastic Services all I can do is leave a voice message and no one will call me back. New tenants are moving into the property this afternoon. This is after being encouraged to buy a membership to receive an initial discount, and was told this $89 membership would expire and not automatically renew. Upon checking my membership it seems this membership does auto renew at $89 every 12 months, so will have to cancel that now. I have tried emailing and calling Fantastic Services to discuss this, and am yet to receive a call back or email reply. I am sure the cleaners and technicians are great, but this company are horrendous - certainly far from fantastic.
over 2 years ago
Please don't book with Fantastic Services - this is the worst customer service I have ever experienced, two days in a row! I booked and paid nearly $600 upfront for an end of lease clean and pest control service. The end of lease clean was booked for 9am, the cleaners didn't turn up until 1:30pm but during that 4.5 hour waiting period there was no way to contact anyone - the live tracker was inaccurate and the 'contact your professional' function does not work, so we waited in an empty house for 4.5 hours for cleaners to turn up without any way of knowing if they would. That was yesterday, now I am currently still waiting for the pest control service that I booked to arrive 3 hours ago. The job is showing as completed on my online account too, but no one has even arrived. When I call Fantastic Services all I can do is leave a voice message and no one will call me back. New tenants are moving into the property this afternoon. This is after being encouraged to buy a membership to receive an initial discount, and was told this $89 membership would expire and not automatically renew. Upon checking my membership it seems this membership does auto renew at $89 every 12 months, so will have to cancel that now. I have tried emailing and calling Fantastic Services to discuss this, and am yet to receive a call back or email reply. I am sure the cleaners and technicians are great, but this company are horrendous - certainly far from fantastic.
over 2 years ago
They cancelled on two separate occasions on the days that I had booked. This cleaning was essential for professional photography work that was scheduled of my home. Will never attempt to use again. Despite stating my concerns if fell on deaf ears. Cannot recommend them .
over 2 years ago
Shah came & did the great job at new house & did clean the couch, Rug dinning chairs & office chairs. He has done the fantastic job. Matured age man knows what he is doing. Didn’t had any remarks upon completing of cleaning. I would recommend him to my friends & family. No problem getting him back in future too.
over 2 years ago
I cannot recommend Fantastic Cleaning Services highly enough. We had an end of lease clean we needed done, and Ellie and Alex did an incredible job, they cleaned our place within an inch of its life. If you can ask for those two.
over 2 years ago
Dineth was punctual, courteous and went above my expectations. He worked solidly for 2 hours and did not leave any litter behind. I highly recommend him and will be hiring his services in the future. Thank you so much for getting my garden ready for spring!
over 2 years ago
🚨WARNING🚨 DO NOT USE THIS COMPANY!! We had been using Fantastic Services for a number of cleans because it is the first company to come up on a Google search. It was very easy and convenient. All waa going well until the cleaners cleaned our house whilst we were not home, and left failing to secure the premises. My partner gave the cleaners specific instructions to LOCK the premises when they were leaving. They did not. Our $2000 road bike was stolen as the cleaners left the garage door open and simply drove off. I contacted the company, and they straight up denied any wrong doing (even though we made the cleaners come back to the property and they admitted fault on recording). Absolutely no accountability from this company. They keep most of your money and sub contract out the cleaning, paying the cleaners less than half what you originally pay. We even have a Police report staring the cleaners failed to secure the premises. The company responded saying that they are only responsible for areas they clean. Please please please, do yourself a favour and do your research. Hire a cleaner you can trust. Definitely not this company!
over 2 years ago
Shah did an amazing job of cleaning my oven! It was in serious need of a clean and it now looks brand new. I can’t thank him enough! Shah was professional, courteous and on time. A great experience.
over 2 years ago
Service is fantastic and they did a great job! Very happy customer! However the day I booked the service, they called to let me know they couldn’t come anymore and didn’t provide back up cleaners. We were moving in and our furniture was being delivered the next day so it did cause issues for us. So business model needs some work. But the cleaners are wonderful people and they did a fantastic job!
over 2 years ago
Excellent service! Eranda was so professional and skilled; he was on time, quickly set up all the equipment and the carpets look so much better and cleaner than before! He was so kind to help me move some of the big furniture pieces that I could not move by myself. I wholeheartedly recommend this service.
over 2 years ago
Could not be happier with the service provided by fantastic services!! In particular Erandas friendly, professional and amazing assistance! He is an asset to your company and so passionate about his work making sure i was 100% happy before finishing up! Even mopped up any mess he made! Service with a smile, exactly how it should be! So so happy and will definitely use again :) :) thank you so much!!!!
almost 3 years ago
A voucher was brought for us to use fantastic services as a gift. Pradeep and his colleague arrived at the agreed time and introduced them selves. Explained what the service would provide. And carried out a brilliant job. So good to have all Surfaces sparkling and clean, especially when you’ve got two young kids running around. They were super efficient the house looks immaculate I couldn’t highly recommend these guys enough.
almost 3 years ago
Very poor experience. We signed up for a weekly clean, but all that was available was a fortnightly. Ok, no problem, we can make that work. First session, cleaners cancelled. Not a great first impression. Second session, 2 weeks later, cleaners didn't show up at the agreed time. Got a message a little while later saying they were on their way and would be another 30 minutes. Calling the cleaners through the app resulted in an error, so I couldn't get in contact with the cleaners directly. Then I called Fantastic Services only to get their standard "We know your called. Well call your back" response. They never called back. I had to leave as I had other commitments that were now running late. I left a message informing the cleaners to not bother with the clean and to move into their next client. 1 hour after the agreed time, I got a call from the cleaners saying they were at our home, after I had made repeated attempts to cancel them. I advised them not to bother and we'd be cancelling our services. We then got charged a cancellation fee for them not turning up. So far we have been charged a total of $280 and no services have been rendered. The company won't return my calls or respond to any messages through their app. Extremely disappointing and dishonest. Their app and website is also extremely slow and the real time tracking did not work.
almost 3 years ago
I engaged this company for end of lease cleaning and it has been the most disappointing and frustrating experience I have ever encountered. For starters, I was overcharged on my credit card; which was unauthorised and is currently being disputed via my bank. They charged me $200 more than the original quote, despite having been given the full list of requirements prior to the service. The quality of the cleaning was sub par and did not meet the standards. The cleaners returned back and still did not do what was asked. This finally had to be resolved by the property Manager having to engage their own resources to finish the task. This was the least of the issue. The company did not return the keys to the apartment for over a week, causing my bond to be withheld. There was no clear channel of escalation within the business other than having to follow up with the cleaners directly, who showed no regard for the seriousness of the matter. Their response was that they are too busy to return the keys to the office and that it is not their problem. I paid an exorbitant amount of money for a one bedroom apartment, received poor service and so much time was spent over the phone both by me and the property Manager to resolve the matter. I definitely will never deal with them ever again. I found them unethical and lacking in skill to do the job. This company has been blacklisted by the Real estate agency (one of the biggest in the area), in the sense that they will actively discourage their outgoing tenants to engage them. This is very unfortunate for them and reflective of the poor service they offer.
almost 3 years ago
Initially I was impressed by the slick service of the sales team. However once the cleaners arrived (after being told I had one of the best teams) cleaners completed jobs they were asked not to do and spent considerable time on their phones watching YouTube. Once my partner addressed this and left the house for a short period they left half way through the clean leaving the house wide open and taking the key with them. While we were only charged for a partial clean this left us scrambling to find someone else and having to pay high rates to do so let alone the security concerns. We still do not have the keys nor has the company been responsive to our concerns. I do not recommend and don't get sucked into the rewards program!
almost 3 years ago
Yesterday I had Shah (from Fantastic Services) here to try the impossible.....clean my disgusting bedroom carpet. He was so professional and accepted the challenge and OMG!!!! the carpet looks like brand new and smells AWESOME (not the urine stench that it did before and anyone who has been here know what I mean)). Shah also cleaned my floor rugs and a mat....I truly am MORE than impressed with his work....See you back here in 6 months Shah...
almost 3 years ago
Today Shah came to steam clean our carpets, rugs and couch. He was very friendly and nice and did a fantastic job!!! I couldn't be happier as our house smells so fresh and carpet, rugs and couch look brand new again. Wonderful service. Thanks again!!!
almost 3 years ago
I have used Fantastic Services for years for various cleaning support, and they are wonderful every time. Pricing is super affordable and the customer service is top notch. Gurjeet did my upholstery/rug cleaning today and he was so polite, friendly and very thorough. I recommend Fantastic Services to anyone I know who needs a good cleaning service. Will remain a loyal customer for the future!
about 3 years ago
Great Service. A gentlemen named Shah came over to clean our oven. It looks like a brand new oven after he was done. He was respectful and communicated very well. Highly recommended and will be using the services again.
about 3 years ago
Sandeep and his team cleaned up my apartment today. I have never seen a clean done so well and efficiently! Every thing was spotless! I will definitely be using their services again very soon. Fantastic Job!
about 3 years ago
Used the gardening services. He was absolutely wonderful, so polite and helpful, explained what he was doing before he did it and made sure I was completely okay and understood any further costs associated (I asked for more work requiring more removal of waste at a charge per bag). The work he completed looks fantastic he even made sure to move the kids play stuff and now under it. Very affordable too would recommend.
about 3 years ago
The gentleman were thorough and friendly. They quietly and efficiently completed the clean which was complicated by having several items of furniture remaining in the home. They were considerate about disposing of the washing water. They called to let me know their arrival time. They chatted politely while continuing their work. I really liked that they went through everything with me at the start and completion of the job. We all knew exactly what to expect.
about 3 years ago
Shah did a fantastic job cleaning my carpets. I think this is the best carpet cleaning I’ve ever had. He removed stains that had been there for years and was very thorough, prompt and courteous. Thanks so much. Maureen
about 3 years ago
Muhhamad was really good, exceptional service! Thankyou!
over 3 years ago
The 2 men who came and cleaned my windows were ver professional and did not leave until I was sure that I was happy with their work which I was
over 3 years ago
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