Abitalia South Coast

Abitalia South Coast

Abitalia South Coast
Abitalia South Coast
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Abitalia South Coast is a contemporary interior design studio supplying luxury furniture and lighting from Europe's leading brands. Our exclusive portfolio of brands range from Italian kitchens to high-quality porcelain flooring, iconic designer lighting to bespoke libraries. Our involvement in your project is tailored to your requirements, from supply only to complete project oversight. Our clients find that sourcing furniture and architectural elements from one supplier is both beneficial in terms of cost and consistent quality of design.

Services
Interior Design
Service areas
  • Poole
  • Southampton
  • Winchester
  • Salisbury
  • dorset
  • Hampshire
  • Cornwall
  • Devon
  • Somerset
  • Berkshire
  • Wiltshire
  • Sussex
  • Surrey
  • bournemouth
  • Show all 14 service areas
Address
459 Poole Road
BH12 1DH Poole
United Kingdom
+44-1202618155 www.abitaliasouthcoast.co.uk

Reviews

Reading amazing reviews at this web-site, makes me think: what happened to such good company? We contacted Chris in October 2017 for bedroom furniture. He really knows the product he sells as helped us while choosing model, advising sizes and colours etc. We’ve been very specific that want to get furniture before Christmas so we place the order before deadline we’ve been given. Troubles has started straight away as we never got reply on our questions by mails and could never get hold of him by phone. On the week of installation, we finally got him over the phone and was told that there’s delay from manufacturer and we will get furniture 3 weeks later. Really? Could we have mail / text / call about that? After that, we’ve got new dates later (further push back) and overall, delivery was delayed for a month. During installation we’ve been told that he is working with this team for 10 years already but when we got back to the house, we’ve noticed quite a few visible scratches on the walls. But the major was: they have made holes in the coving as wardrobe did not fit! (Note, it was made to measure wardrobe!) Nobody contacted us during installation, they just made it their way (Would you do the same in your freshly refurbished house, guys?) No need to say that we could not get hold of Chris for quite a few days and finally when we got him over the phone – he promised to come back to us the same day and potentially send guys over the weekend to try to fix this issue. Of course, it did not happen. Abitalia Poole sells premium furniture (means expensive) and such service for this product is just unacceptable. No communication. Poor installation. No customer relation skills at all. Communication is a key in such business. DO NOT OVERPROMISE as you fail to deliver what you say every time. It leads to more frustration. Please be accessible to your customers at least by mail or hire a secretary. Rather than get more and more orders and fail them, make sure that you deliver less but on time in full. Unhappy customers will spread their feedback to more people than satisfied ones. I wish all the best to Chris and his team and good luck and patience to new customers.
3 months ago
Project date: February 2018