Co2 Timber® Supplies

Reviews

Hi Stuart, I've made payment for 50% of the quotation on 15th June. The quotation makes references to "LEAD TIME AT PRESENT 14/21 DAYS FROM CONFIRMATION OF ORDER", which would mean the order would be ready between 29th June to 6th July. I spoke to you on the phone on the 28th June and 2nd July to get an estimated time of arrival, which you mentioned would probably be on 7th,8th or 9th July. Since then I have not heard anything from you by phone or email. I have tried calling every day since on 12th, 13th, 14th, and today (15th) July and you are not taking my calls, it tries to go to voicemail but your voicemail is full so I cannot leave a message. So I have also emailed you on the 13th July and I have had no response. Please can you let me know when the timber cladding will be ready and delivered? I have my joiner waiting and other trades, including rendering and scaffolding, have been delayed waiting for this order. I'm sure there is a plausible reason for the delay, but going forwards please could you make it known that you are experiencing delays if so? I.e. make an announcement on your website, on your Google business profile, on your Facebook, automatic email replies etc.? I look forward to hearing from you Stuart, your customer service has been good up until now... Thank you. Edit 22.07 : Order arrived today, the timber looks great, thank you Stuart and Simon, better late than never!
over 2 years ago
We are screening off our patio area at home and wanted something a little more special than standard pressure treated timber to make the screen/divider. I found Co2 timber on Google and as they were only 15 mins away I emailed to see if it was ok to pop over. Stuart was very helpful and was happy to spend a few minutes explaining the options and finishes available. Emails were answered very quickly and we took delivery yesterday. The timber is beautiful and exactly what we wanted, I plan to install this weekend weather permitting. Thank you for your help Stuart, great advise, product and service. I will email over some photos when complete. You will have to ignore the rough, old patio though as that it planned for next year! :smile:
over 6 years ago
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